Under you will find our shipping, return policy, right of withdrawal according to Norwegian law.

Processing Time:
Once your order is confirmed, we will ship the item from our stock within 1-3 working days, excluding national holidays and announced personal holidays.

Delivery Time:
We partner with Bring and PostNord for our shipping services.
Bring/PostNord estimates a delivery time of 1-5 working days from the moment the package is delivered to the post office.
Under normal circumstances, the total estimated delivery time can range from 2-8 working days.

Tracking and Delays:
If your package has not arrived within the estimated delivery time, we recommend checking the tracking information provided.
In case of any delays, please contact PostNord/Bring directly for further assistance.
We recommend installing the respective distributors' apps for easy tracking and updates on your shipment.
If you have any questions regarding your order, please feel free to contact us through the form below.
Can also be tracked at: https://alt-japansk.no/apps/tracking

Package Pickup:
If you prefer a specific PostNord office to pick up your package, please leave a note during the checkout process.
If no specific location is specified, PostNord will choose the nearest pick-up location as per their estimation.

Large Packages:
Please note that packages exceeding size or weight limitations for mailbox delivery will be shipped to the nearest PostNord pick-up point.
This is to ensure safe and efficient delivery of your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alt.japansk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alt.japansk@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The consumer can withdraw from the agreement without giving any reason within 14 days after the item and the right of withdrawal form has been received. If we do not fulfill our duty to provide information, for example failing to submit the mandatory withdrawal period form upon delivery of the goods, the deadline is extended to three months. If the conditions for the right of withdrawal are met, we are obliged to reimburse all actual costs that are charged to the consumer. According to the Right of Withdrawal Act, you have some duties and tasks. These can be found in the following.

- The Act only applies to consumer purchases. The right of withdrawal can therefore not be used by companies or others who have acted as part of business activities (cf. the Right of Withdrawal Act § 6, point e).
- The right of withdrawal does not apply if the item can not be returned in approximately the same condition and quantity, and damage or deterioration is due to negligence or lack of care on the part of the consumer. (cf. the Right of Withdrawal Act § 12 point a). Food must be returned in unopened packaging.
- The return costs are borne by the consumer (cf. the Right of Withdrawal Act § 15 first paragraph).

If you do not pick up the package, you have not fulfilled the requirements in the Right of Withdrawal Act §11 and §13. You then lose the right to withdraw from the agreement. We will then charge you a fee nominal shipping cost round trip.

We reserve the right to make typing / printing errors, and all images on the website must be considered as indicative. The actual product may differ slightly from the image shown on the web page.
All prices are stated including VAT and excluding shipping unless otherwise expressly stated. Prices are constantly changing and we therefore reserve the right to change prices as a result of changed prices from our suppliers. The total cost of the purchase will appear before the order is confirmed and includes all expenses associated with the purchase such as expenses for postage, shipping, packaging etc.
All delivery times that are stated are considered indicative and we reserve the right to deviate from the stated delivery time without further notice. Any price changes that occur after the time of ordering will not have retroactive effect.
We reserve the right to refuse delivery of all goods based on price fluctuations and stock situation.

Our guarantees do not imply any restrictions in the complaint deadline for goods under the Consumer Purchases Act. The complaint deadline is two years after you took over the product, or five years if the product is intended to last significantly longer than two years. Read more: www.forbrukerrådet.no. These deadlines naturally do not apply to fresh produce / food.

We strive to offer a variety of payment methods to make shopping with us as convenient as possible. Currently, we accept payments through Stripe and Klarna. Both of these trusted payment gateways support a wide range of payment options including credit and debit cards from Visa, MasterCard, American Express, and more.

• Stripe: A secure and globally recognized payment gateway, Stripe allows you to make your payments smoothly and securely using your credit or debit card.
• Klarna: Klarna provides a flexible and safe way of paying, offering immediate payment by card, pay after delivery options, and installment plans.
• Vipps: An easy-to-use mobile payment method popular in Norway, Vipps lets you make secure and fast payments directly from your bank account using your smartphone.

All transactions are secure and encrypted, and your credit card information is never stored. For more information on the payment process, you can refer to the individual payment gateway's terms of service and privacy policy.

Please note that we are continually working to expand our payment options to further enhance your shopping experience. Be sure to check back periodically for updates on our payment methods.

Remember, by placing an order on our Shopify store, you agree to our terms and conditions. We thank you for your understanding and are grateful for your business.

The Consumer Purchase Act of 21 June 2002 applies to your right of complaint. This Act is applicable to all goods you purchase as a private individual after 1 July 2002. It is important to note that you have a statutory right to make a complaint about defects in a product within two years of purchasing it, this is referred to as the "reklamasjon" period. However, this does not apply to consumable or hygiene products due to their specific nature.

If the item you purchased is not in accordance with what you agreed upon or what is outlined under the Act, the item is considered to have a defect. In such cases, you can demand that the seller redeliver, rectify the error, offer a price reduction, cancel the purchase, and/or provide compensation.

Please note that not all issues with a product constitute a defect under the Consumer Purchase Act. Faults that are due to wear and tear, or faults resulting from improper or excessively heavy use, are not deemed to be defects. If the seller determines that these conditions caused the problem, you, the buyer, will be responsible for the cost of repair.

NB! The seller can only charge you for repair or inspection if it was agreed upon in advance and if the fault is attributable to you.

If you find a defect, it should be reported to the seller within a reasonable time after you discovered or should have discovered it. The complaint period is at least two months from the time you discovered the defect.

You must lodge your complaint no later than two years after you received the product. For products or parts of them that are expected to last significantly longer in normal use, the complaint period extends to five years. If you don't lodge your complaint within these timeframes, you forfeit your right to claim the defect.

A defect that appears within six months after you received the item (usually the delivery date) is presumed to have been present at the time of risk transfer.

For more information, visit www.forbrukerrådet.no.